招聘技术支持分析员Technical Support Analyst (NOC 22221)

Technical Support Analyst (NOC 22221)

Job Duties:

- Communicate with users experiencing technical difficulties via phone, email, chat,

and in-person, and document the problems

- Diagnose, research, identify and resolve problems in a timely manner

- Refer to internal database, external resources, and manuals to provide accurate solutions

- Prioritize and manage several open issues at one time

- Provide training and advice to users in response to identified difficulties

- Follow up with users to ensure system/network is fully functional after troubleshooting

- Document, organize and maintain a problems and solutions log

- Escalate critical issues to appropriate teams

- May perform other duties as assigned

Qualifications:

- College diploma or above in computer science, a technical discipline, or a related field

- At least one-year experience in technical support

- Strong problem-solving and troubleshooting skills

- Ability to work independently and as part of a team

- Ability to work flexible house, including evenings and weekends

- Bilingual ability is a plus

Hours and compensation:

You are required to work 30-35 hours per week starting from $35 per hour. Overtime hours occurred exceeding 40 hours per week will paid for 1.5 times per hour.

技术支持分析员（NOC 22221）

工作职责

- 通过电话、电子邮件、聊天和面谈与遇到技术问题的用户沟通，并记录问题、

- 及时诊断、研究、确定和解决问题

- 参考内部数据库、外部资源和手册，提供准确的解决方案

- 同时优先处理和管理多个未决问题

- 针对发现的问题向用户提供培训和建议

- 对用户进行跟踪，确保故障排除后系统/网络完全正常运行

- 记录、组织和维护问题和解决方案日志

- 将关键问题上报给相关的团队

- 可能履行分配的其他职责

任职资格

- 计算机科学、技术学科或相关专业大专或以上学历

- 至少一年的技术支持经验

- 解决问题和排除故障的能力强

- 具有独立工作和团队合作的能力

- 能够灵活工作，包括晚上和周末

- 具备双语能力者优先

工作时间和报酬：

要求每周工作 30-35 小时，起薪为每小时 35 加元。每周加班时间超过 40 小时的，按每小时 1.5 倍支付加班费。

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